Great infographic on how SMM is a corporate blind spot.
Via Martin (Marty) Smith, John van den Brink
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Better know and better use Social Media today (facebook, twitter...)
Informations, news and tips about social media Curated by Mau |
Great data here that confirms theGreat Social Customer Service Race Study Software Advice shared on the Atlantic BT Blog:
Great Social Customer Service Race - How Social Changes Service
http://www.atlanticbt.com/blog/social-service-how-social-media-is-changing-customer-service/
Let's just say there are still social media ostriches in the C-suite.