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To paraphrase a bearded man I saw on TV: I don’t always handle customer support requests but when I do - I love it. Here’s why.
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Scooped by Guillaume Decugis |
Scoop.it!
Guillaume Decugis's insight:
You could say it's quite natural that Rich White - who's the founder & CEO of user support Saas company UserVoice - drinks his own cool aid. But I've found this super important for any b2c founder to go through. Not just at the beginning but regularly even as the company scales. This is something we've been super aligned on with Marc, my co-founder: we both love doing support once in a while. I've also exchanged about this on several occasions with many founders and I can clearly tell a difference between those who and those who don't.
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