9 Pillars of Customer Retention Include
Marty Note
Great post and we love #3 - THANKING customers. Often over looked or done badly there are a lot of cool ways to think customers now such as:
* Follow them BACK!
* Curate their content into your social streams.
* Link to them.
* Share their content about you (with permission and attribution).
The social web creates many new ways to say THANKS other than boring auto-response.
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