Chatbots rake in the sales for companies, but fall short when consumers know it is an AI | Daily | consumer psychology | Scoop.it
From www.dailymail.co.uk - October 26, 2019 10:02 AM

"Although chatbots can outsell human employees by four times, purchase rates were found to drop by more than 79% when the consumer realized they were talking to a bot, according to a new study. ..."