"Customers who work with a live chat representative find the highest level of service satisfaction at 73% when compared to 61% by email and 44% by phone ..."
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consumer psychology
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+4 today
Real-life consumer psychology – with a touch of technology
Curated by
Leona Ungerer
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Scoop.it!
"The conglomerate's ecommerce venture Tata Cliq is being positioned as a curated marketplace that will follow an asset-light, omnichannel approach ..." 
Scoop.it!
"Omnichannel marketing has killed the traditional purchase funnel and replaced it with an infinite loop where the shopping, and marketing, never stops..."
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Scoop.it!
"Developing an omnichannel customer experience is challenging, but it’s where the biggest opportunities lie for retailers ..."
Scoop.it!
"Many shoppers tend to be multi-tasking in some way, whether using a mobile device or simply talking to friends, so marketers need to work harder to understand their habits and connect at the right time according to an industry figure ..."
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