The new digital divide: The future of digital influence in retail | Deloitte University Press | consumer psychology | Scoop.it
From dupress.deloitte.com - September 16, 2016 12:22 PM

"Today, retailers almost universally recognize that digital has reshaped customer behavior and shopping forever. So why are so many traditional brick-and-mortar retailers still so far behind at creating the digital experiences that customers really want? ..."