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The Power of Color In Effective Customer Service [Infographic ]

The Power of Color In Effective Customer Service [Infographic ] | BI Revolution | Scoop.it
From www.pega.com - June 25, 2013 7:34 AM
By applying color to all of their customer processes at the moment of truth, communications service providers can take the next best actions relevant to each customer.
Martin (Marty) Smith's insight:

This is an interesting approach. Color the process and you color the result. Never thought of a process or color as such a means to a customer service end before. A definate #StealThis.

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Intriguing Networks's curator insight, June 25, 2013 5:49 PM

The joy and the power of colour
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Overwhelmed SMBs Should Create Flexible Processes To Combat STRESS

Overwhelmed SMBs Should Create Flexible Processes To Combat STRESS | BI Revolution | Scoop.it
From www.guardian.co.uk - May 15, 2013 6:31 AM
The work-life balance of small business owners is out of kilter, research shows. Time to tweak how your SME operates (Enlist specialist help!
Martin (Marty) Smith's insight:

Interesting article here from Great Britain about how to relieve stress in trying economic times by innovating policies and procedures. My favorite recommendation is the simple BYOD (Bring Your Own Device). 

BYOD allows workers to access secure intranets with their laptops and iPads. Amazing how such an easy and simple thing as showing workers you trust them enough to treat them like adults who care and are careful can do. 

Reminds me of one of my favorite books: How: Why How You Do Anything Means Everything by Dov Seidman.  

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