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Scooped by Martin (Marty) Smith
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Hearts and Minds - Why Next Web Favors People Not Logistics

Hearts and Minds - Why Next Web Favors People Not Logistics | BI Revolution | Scoop.it

If the first use of our magical global network was mostly about logistics the next web is going to be mostly about connection. Walmart and other big box retailers took advantage of the web to build logistics that would make Romans proud.

Problem is NOBODY LOVES LOGISTICS.

In fact the ONLY expression of logistics on the web is our kudos or complaints. Logistics are too far removed from places hearts and minds are won. Granted logistics can make it easier or harder to win hearts and minds.

This ScentTrail Marketing blog post and Haiku Deck demonstrates how two lines will cross. One line is the profits and power from logistics and it is significant but not growing. The other line represents gains from creating community via the social web and that line is growing rapidly.

When those line cross it will be clear that the next web is about people not logistics.

http://bit.ly/16euthK

 

malek's curator insight, October 28, 2013 7:50 AM

As usual, a thought provoking scoop from Marty.

For a starter we are now in the Castle Construction Industry!!

QDF (Quality Deserves Freshness) is our fortress.

Miss reading the article at your peril

Scooped by Martin (Marty) Smith
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BOO! The Latest Research on Showrooming

BOO! The Latest Research on Showrooming | BI Revolution | Scoop.it
A few studies have emerged recently looking at showrooming behavior - referring loosely to the practice of checking out a product in-store only to to buy it online at a lower
Martin (Marty) Smith's insight:

Retailers are so stupid sometimes. I love Target's attempts to stop showrooming. What his article brings into clear relief is you may NOT want your showrooming numbers to go down because:

1. Showroomers are more likely to BUY than the control (non-showroomers).

2. You may push the visit away altogether and showroomers will just stay home and buy eliminating any chance for upsales or a decision to buy something now.

3. Showroomers as a group are impulsive, so you WANT them in your store (my position all along). 

If I ran a brick and mortar retailer, and I THANK GOD I don't and will never, I would look for ways to embrace showrooming. Put tags on the shelf with staff @names, curate a "best showrooming" feature and create content on How To Showroom. 

When in doubt LEAD when in further doubt LEAD MORE.  

 


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